Brookfield Airport Report free essay sample

Introduction: * Background: Brookfield Airport which was built in the mid 1960s is located in the English Midlands and it is operated by the Midland Airport Authority (MAA). The reason, why in recent years the number of passengers it handles has greatly increased, is it has become a base for several budget airlines offering cheap flights to European destinations. It causes the airport always being very busy at peak times. The airport benefits from excellent rail links from its terminal building to major UK cities, but its car parking facilities are limited. The terminal building also is an award-winning modernist design, and it now is ‘listed’ and has a protected status. * Purpose: This report is to find out the problems and deal with them, also help the airport to work under pressure and increase their service quality while the number of passenger is increasing. Findings: Actually, the business rapid growth has brought a lot of problems in recent years. Dealing with increase passenger numbers is causing difficulties for the airport and there is strong local opposition to building a new runway or extending the terminal from local residents. Because of the terminal building is an award-winning modernist design and now is a ‘listed’ building, also has protected status that means its structure cannot be change in any way. A recent survey also showed that passengers had many complains about the quality of the service at the airport, here are the complaints: There’re always big queues at check in desk and it’s disorganized. No smoking areas. The staffs of duty-free shop hassle passengers and passengers need more vending machines in waiting areas. The public announcements are so quiet and the TV screens information is very vague. Provide guards or officials to watch passengers and their belongings. The conveyor belts always break down. Passengers need more trolleys. Better facilities for disabled. Limited car parking. Conclusion: According to the survey, there are 10 problems have to be solved with, but in fact, VIP Lounge and Boarding Disembarking aren’t MMA’s business, so the company should give them to the airlines. I’m here not to offer lip service; actually, MMA should take action immediately, in order to save their business and try to improve their service. The recommendations in the next paragraph are the methods. Recommendations: * Check-in amp; Passport Control: Some passenger mention that there are always big queues at the check-in desk and it’s very disorganized. In my opinion, I’d like to add more guards or officials or staffs to help control them or help for the checking. After that to add one more check-in desk only for emergency person and old person, also for disabled person. Training staff, make them more skillful, helpful, professional, to reduce check-in time. Open-ended check-in desk is another good idea for reducing long queue pressure. Passenger can check-in every time if they are too early to arrival the airport, I mean at least earlier than 1 hour for their flight * Smoking area: I really mind smoking in the airport, actually. But to have smoking area seems reasonable, just empty some rooms and add air draft systems. Once you agree with smoking in the public, you should make sure that you have ability to prevent airport far way from fire. * Staff amp; vending machines: Training staff is inevitable thing to do, on the one hand it can increase the image of the airport and increase the service quality, and on the other hand training staff can help the airport work more fluently and efficiently. Vending machines also should be set in the waiting areas; you can find them in other airport easily. * Public announcement amp; TV screens: As an airport, public announcement and TV screens are really important parts. Passengers all use them to get information. So, public announcement should be loud enough for passengers to listen to, and add the information repeat times into five or even more. TV screens should show the information clearly and immediately. Guarantee that passenger can know the least flight information. * Security: As the method I have mentioned in the check-in amp; passport control part, add more guards or officials and add more CCTVs will be better. public announcement should always remind passengers to pay attention their public belongings. * Terminal facilities: Conveyor belts should be checked all the time, add one or two staff to report the situation and fix them up as soon as possible, don’t obstruct the following works, and don’t delay passengers. Increase the amount of trolleys, check them up regularly. Facilities for disabled, every staff or officials or guards should have ability to help with disabled people. Make stickers with heart shapes, and stick them on this people’s chest to remind staff they need helps. Finally, airport should offer official disabled facilities, for example: offer free wheel chair to get on or get off planes. Car parking: The survey shows us, the transport links in airport is doing quite a good job. In my opinion, car parking isn’t too important and I believe add more transportation can fix this problem up easily, so this problem can be elayed. Consult with government that add an underground line to the airport and add more bus station. Set up a taxi only waiting line outside the terminal building. Add several airport express bus lines, passengers can take the bus in free. Add car parking fee and appeal with environment friendly, advocate to take public traffic. Reference: Tongcheng we b (2007) The new passenger flow volume record in Tianjing airport. [Online] http//:www. 17u. cn/airinfoshow_28535. html Accessed on 10th October 2007